![]() If it's an imported PDF document, the export failure is likely due to how the original PDF was encoded. If you don't have a Mac, please export groups of pages, and use an online tool to merge them back together. If you have a Mac, you can use GoodNotes for macOS (which you can redownload for free) and retry the export there, assuming you have "Use iCloud" enabled in GoodNotes on both devices so that you can see the document on your Mac. This is most likely due to memory issues while the app's exporting that document to PDF, which is a CPU-intensive process. The app crashes when opening / exporting a specific document The app crashes when opening / exporting any document or importing any file If none helped, please proceed with the steps below. After that, tap "Reinstall App." Your GoodNotes library will be placed back. Offload the app (iOS/iPadOS only): Open the Settings app > General > iPad/iPhone Storage > GoodNotes > Offload App.Disable "PDF and Handwritten Notes Indexing" in GoodNotes ⚙️ menu > Settings > Search Indexing.Being an intensive task, indexing makes every piece of your typed and handwritten content searchable, so exporting it to PDF during this process, for example, might crash the app. Tap the Search icon near the top-left corner after you've imported one such PDF, and wait until there's no "Indexing." message before continuing working on it.Generating PDFs demands much more memory and could crash the app. goodnotes as the only auto-backup format. Alternatively, you can leave auto-backup enabled, but set. Disable " Auto Backup" in GoodNotes ⚙️ menu > Settings > Auto Backup.Open those documents one at a time and close any unused ones, especially those in Split View or Slide Over.planners, medical textbooks) , and notice the app having some difficulty rendering them, those documents can be causing memory errors that might lead to random crashes. If you're working on documents that have a large number of pages/strokes or that were created from large PDFs (e.g. Simply open GoodNotes App Store link and choose Update, if available. Update your GoodNotes version, as the App Store can be slow to do this for you automatically.Please try each of the following first, especially when the crashes seem random: While we work hard every day to improve the app with frequent updates, here are a few things you can try to help crashes. Crashes can be frustrating interruptions, and in order for us to provide prompt assistance, it's important to let us know as many details about the crashes as possible. Depending on your device and/or usage the might app crash on import or export, it might not open specific documents or it cannot be launched at all, this article will look to resolve such issues. Crashes while using the app are never ideal and in rare cases the app might quit unexpectedly. ![]()
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December 2022
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